Last updated: October 18, 2025
This policy explains how VERICOM AQUITAINE handles returns, refunds, exchanges, and cancellations for goods and services.
1) Scope
- Goods: electrical/electronic/optical equipment and accessories sold by us.
- Services: installation, call-outs, diagnostics, and maintenance.
2) Right of withdrawal (consumer online purchases of goods)
If you are a consumer purchasing at a distance (online/email/phone), you have 14 calendar days from delivery to withdraw without giving a reason.
How it works:
- Tell us by email within 14 days: contact@vericomaquitaine.com (include order no. and items).
- Return the product(s) within 14 days after your notice, unused and in original packaging with all accessories.
- You pay return shipping unless the item is defective or we shipped the wrong product.
- We refund the product price (and the least expensive standard outbound shipping, if any) once received and checked.
Exceptions: custom-made/special-order items, items unsealed for health/safety, cut-to-length cable, installed/used consumables, digital downloads.
3) Returns & exchanges (all customers)
- Eligibility: items must be unused, complete, and resellable with original packaging/manuals.
- Process: request an RMA by email → we confirm the return address and instructions → send back with a trackable service.
- Damage in transit: if your parcel arrives damaged, note it with the carrier and notify us within 48 hours with photos.
- Exchanges: possible subject to stock; we’ll confirm options by email.
4) Defective or incorrect items
- Within 30 days of delivery: we’ll repair, replace, or refund after assessment. We cover reasonable return costs for confirmed defects or our shipping errors.
- After 30 days: you benefit from legal and manufacturer warranties (see §7).
5) Refunds
- Inspection within 5 business days of receipt.
- Refund issued to the original payment method; your bank may take 3–10 business days to post it.
- We may deduct any unrecoverable loss of value due to handling beyond what’s necessary to establish the nature/characteristics/functioning of the goods.
6) Services: scheduling, cancellation & refunds
- Rescheduling: free ≥24 hours before the appointment (subject to availability).
- Cancellations <24 hours before a scheduled visit may incur a call-out/late-cancellation fee and any non-returnable materials already purchased, as stated on your quote/order.
- Work already performed (diagnostics, travel, partial installation) is billable even if you cancel further works.
- No physical “returns” for services; quality issues are handled via remediation or partial refund aligned with the signed quote/contract.
7) Warranties (France/EU)
- Legal guarantee of conformity (consumer purchases): 2 years from delivery.
- Guarantee against hidden defects: per French Civil Code.
- Manufacturer warranties: apply where provided; we help with claims—proof of purchase required.
8) Non-returnable items (examples)
Custom-made or special-order items, cut-to-length cables, installed or used consumables, items not suitable for return for health/safety once unsealed, gift cards, downloadable software.
9) Return shipping address
VERICOM AQUITAINE
APPT 2179, 18 Avenue du Maréchal Juin, 33700 Mérignac, France
(Please request an RMA before shipping anything back; unannounced returns may be refused.)
10) Contact
Questions or a return request?
Email: contact@vericomaquitaine.com · Phone: +33 7 80 76 37 33